I’ve wanted to blog about this for a while now. In my mind there are two things (outside of good prices) that separate us from the rest of the board game industry.
First, is that if you’ve spent much time shopping online for board games you’ll know that most board game company’s websites aren’t great. They’re generally a mess to look at, difficult to quickly navigate and even more difficult to place orders on once you’ve found a way to actually locate what you’re looking for.
We’ve specifically designed our site to alleviate these frustrations. It’s why we honestly feel that we have the best online board game ordering website out there today.
The second thing that sets us apart from the rest is our understanding and commitment to customer service. All three owners have a strong background in companies that lived by the idea that taking care of the customer is what’s most important. As a result, we’re probably more dedicated to our customers and their satisfaction than our competitors.
Take our 30 day fun guarantee. If you buy a game from us and decide (for any reason) that you didn’t like the game or that it didn’t meet your expectations, we’ll take it back and give you your money back. Why? First, because as a company we’re about providing our customers with the vehicle to good times with friends and families. If we’ve sold you something that didn’t provide that, we want to make that right. Second, we’re in the business of getting clients and not customers. We don’t want our customers to come to us once and be done. We want our customers to come back to us every time they need a game, because they know that they’ll get the best value from us. That value includes a competitive price, but it also includes our dedication to our customers that we believe is unmatched.
Perhaps someday the our competitors will adapt and improve their websites and start focusing more on customer service, but if that’s something we can create we’d be proud to have contributed that to the board game industry.
